Elite Service Centre (“we”, “our”, “us”) respects your privacy. This policy explains what information we collect when you use our website or book a repair, and how we use it.
When you book a service or request a callback, we collect your name, contact number, service address and details of the appliance and fault. If you contact us by phone, WhatsApp or email, we keep a record of that communication to serve you better.
We use your details only to schedule and confirm service visits, dispatch technicians, share quotes and invoices, provide warranty support, and follow up on completed repairs. We may occasionally inform you about service offers; you can opt out at any time by telling us.
We never sell or rent your personal information. Your details are shared only with the technician assigned to your job and with service providers we use to run our business (for example, telephony or messaging services), and only to the extent needed to deliver the service you requested, or where required by law.
We keep booking and service records for as long as needed to honour warranties and meet legal obligations, and take reasonable measures to protect them from unauthorised access. You may ask us to correct or delete your information at any time.
Our website may use basic cookies and analytics to understand how visitors use the site and to improve it. These do not identify you personally.
For any privacy question or request, contact Elite Service Centre, 67, Senthamarai Nagar, Second Cross Street, Alpettai, Cuddalore – 607001, call +91 877 878 2533, or email eliteservicecenter77@gmail.com.